WhatClinic Patient Service Award
The Faythe Medical Centre has received the WhatClinic Patient Service Award. This award is based on patient service excellence ratings from healthcare search engine WhatClinic.com. This is the sixth year in a row that the practice has won this Patient Service Award.
The Faythe Medical Centre was only one of a small number of clinics on the site that met the exacting standards needed to qualify for the award. Not only must the clinic have a consistently high ServiceScore rating to qualify, the rating measures the clinic’s commitment to customer service over a whole year, and so represents long term commitment dealing with patients. Less than 2% of clinics on the site qualified for the award this year.
WhatClinic looked at 12 months of data from users of its site, in relation to The Faythe Medical Centre. This data included patient review scores, feedback data and clinic contact rates. In 2016 over 17 million people visited the comparison site to find and compare clinics.
Everyone at The Faythe Medical Centre are delighted to be recognised with this award. As a practice, to receive such positive feedback from our patients is great.