Appointments:

All consultations are by appointment, except in an emergency. To arrange an appointment please contact the surgery at 053-9142355 or by calling into the centre. In the event that you need to cancel the appointment, please notify the surgery at your earliest convenience.

Repeat Prescriptions:

24 hours notice is required for all repeat prescriptions. Prescriptions may be requested by phoning or calling in to the surgery. Prescriptions must be collected from the surgery and will not be posted or faxed.

Tests & Results:

Please note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate, unless that person has given prior permission for the release of this information or they are not capable of understanding the results. When you take your test, you will be told how long it will be before the results are returned to the practice. Please phone us between 2 and 4 in the afternoon for your results. It is your responsibility to check your results, and to make an appointment to discuss them with your doctor or nurse if you are advised to do so.

Confidentiality & Medical Records:

A General Practice is a trusted community governed by an ethic of privacy and confidentiality. In order to provide for your care we need to collect and keep information about you and your health in your personal medical record. Our practices are consistent with the Medical Council guidelines and the privacy principles of the Data Protection Acts.

For further details please ask at reception for a copy of our Practice Privacy Statement.

Home Visits:

These are specifically intended for those patients that are too ill to attend the surgery. A request should be received before 11am if possible. Please do not put the health of others at risk by misusing this vital service. We must care for housebound, chronically ill or patients requiring emergency medical attention. Thank you for your understanding.

Suggestions or Complaints:

To help us provide the highest level of care and service to all of our patients and others who may visit The Faythe Medical Centre, we would be grateful if you would take a few moments to complete the patient feed-back form which is available from reception. All information will be kept in confidence.